30-Day Money-Back Guarantee for Any Reason


You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.


12-Month Warranty for Quality-Related Issues


Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.


Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. The customer must cover international-shipping costs. If the item cannot be returned then we will offer a 50% REFUND.


Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of OneAudio products is strictly prohibited.